About the Role
Checks customer orders daily to ensure they have been properly received by the WMS for processing and works with CSC team to resolve issues & ensure prompt order release.
Follows up on customer complaints concerning fulfilment or shipping errors; works with other CSC team members to record and resolves customers’ complaints and document CSC errors.
Answers phone calls from customers as well as welcomes and assists CSC visitors.
Actively engages with customers on backorder resolutions.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Minimum of one (1) year of experience in a customer service-related position or contact center environment, preferably health care related, required
Exceptional customer service, active listening, written and verbal communication skills
Assist with resolving and de-escalating customer order issues and complaints
Comfortable working in a fast-paced, high-volume environment
Adaptable and flexible to changes within the supply chain
Strong time management and organizational skills
Knowledge and experience with complex or multi-line systems, preferred
Knowledge and experience with a distribution center fulfillment environment preferred
Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems preferred.
About the Company